Privacy Policy
Last updated: April 5, 2026
1. Introduction
This Privacy Policy explains how Craftship ("we," "us," or "our"), a sole proprietorship based in Japan operating at craftship.app, collects, uses, and protects your personal information.
2. Merchant of Record
Payment processing is handled by Lemon Squeezy (Lemon Squeezy, LLC), our Merchant of Record. When you make a purchase, Lemon Squeezy collects your payment information, billing address, and tax-related data in accordance with their Privacy Policy. We do not directly collect or store your payment card details.
3. Information We Collect
Information provided by Lemon Squeezy upon purchase:
- Name and email address
- Country
- Order details (product purchased, date, amount)
Information you provide directly:
- Email address when contacting support
- Any information you include in support communications
Information collected automatically via our website:
- IP address, browser type, pages visited
4. How We Use Your Information
- Deliver the Product (download link and license key)
- Provide customer support
- Send product update notifications
- Improve our website and Product
- Comply with legal obligations
We do NOT sell your information to third parties or use it for unsolicited marketing.
5. Legal Basis for Processing (GDPR)
For users in the EEA and UK, our legal bases for processing are:
- Contract performance: Delivering the Product you purchased
- Legitimate interest: Improving our Product and preventing fraud
- Consent: Where you have opted in to communications
6. Third-Party Services
- Lemon Squeezy — Payment processing (MoR)
- Vercel — Website hosting
- Cloudflare — DNS and CDN
7. Data Retention
We retain personal information as long as necessary to fulfill the purposes described in this policy or as required by law. You may request deletion at any time.
8. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your data, or to restrict or object to processing. Contact us at support@craftship.app to exercise these rights. We will respond within 30 days.
9. Cookies
Our website may use cookies for essential site functionality. You can control cookie settings through your browser.
10. Children's Privacy
Our Product is not intended for children under 16. We do not knowingly collect personal information from children.
11. Contact
Email: support@craftship.app
Website: craftship.app